Image courtesy of Rob Fraser - somewhere-nowhere.com

Frequently Asked Questions

If there is something that you would still like to know please send us an email and we will get back to you as soon as possible, or just give us a call….


We have now published our COVID-19 guidelines in order to ensure the safety and well-being of our guests and team members.

These guideines supercede any opther information that you may read elsewhere on this website.

You can find the new guidelines here https://www.thorneyhow.co.uk/covidfaq/

Good To Go Mark

By the way, we’re also proud to have achieved the ‘We’re Good To Go’ mark by Visit Britian

This is a new Covid-19 industry standard mark. It is a way of letting you know which businesses have made the necessary changes to help to keep everyone safe. You can read more about this: https://www.visitbritain.org/business-advice/were-good-go-industry-standard

My Green Butler

We are trialling a new project called My Green Butler. We hope that guests will find this useful and that it will enhance their stay with us. we are also hoping that it will help us to improve our sustainability as a business. Further information can be found here https://mygreenbutler.com/

Access restrictions for guests.


Grasmere Bunkhouse will be fully closed to all guests during the day between 10.30am and 3.30pm This policy will not apply to rooms in our Bunkhouse if you are staying as part of a larger group using the whole of the Bunkhouse.

Bunkhouse guests will not have access to the Main House during the day unless staying as part of a sole use group booking.


Guests will have access at all times. Daytime guest access will apply to rooms only, accessed via our reception space.

Staff will be unavailable during the period 10.30am to 3.30pm.

The dining room, bar and guest kitchen will also remain closed between 10am and 3.30pm unless full guest access has been negotiated as part of a large group booking.

Guests checking in and out

Guests will still not be able to check in before 3.30pm or have access to the building before this time.

Guests are still required to have checked out and to have left the building by 10.30am. You will not be able to stay in the building after 10.30am if you are checking out.

Travel Arrangements

Can we leave our car in your car park?

Our car park is strictly for guests only. Whilst you are staying with us you can park you car free of charge. We do not have a reservation system for parking, if you are arriving late at night you may find the car park full. We have parking for up to 12 reasonably sized vehicles. If you bring more than one vehicle per room booked or an over-sized vehicle you may be asked to park elsewhere. We do not allow camper vans.

We also have some lane side parking for up to 3 other vehicles and a local farmer allows overnight parking for a small charge. Please be aware that our car park is often closed during the day to allow our sheep to have access to the grass in this area. Please speak to us in advance of your stay to discuss any specific requirements that you may have.

How close are you from the train / bus station?

Please see the information on our Contact Us page.

And for additional directions download a PDF here.

Checking in - checking out

What time can I check-in?

You can check in any time from 3.30pm up until 10.30pm.

We are fully closed to all visitors including guests that have not yet checked in during the day between 10.30am and 3.30pm.

If you arrive earlier than 3.30pm we have a secure bag storage where we can hold your bags until you check in at 3.30pm.

We do not have a late night check-in service. We recommend that you find alternative accommodation if you cannot arrive in Grasmere before 10.30pm

What time is check-out?

We require all guests to be checked out and to have left the building by 10.30am.

We are fully closed to all visitors including guests that have checked out during the day between 10.30am and 3.30pm.

You say that you’re Bunkhouse is closed between 10:30 am and 3:30 pm : does this mean that we have to leave our room before 10:30 am even if it’s raining outside?

Yes, our Bunkhouse is fully closed to all guests during the day come rain or shine, in the Lake District we generally get a bit of both each day. We are very happy to provide advice on things to do in the rain. We expect all guests to have left the building by 10.30am, we are then closed for just 5 hours until 3.30pm. There really is so much to do in the area that most people find that their stay is not long enough :-)

Do you have somewhere I can leave my bags?

We do have a secure bag storage service if you wish to do other things in Grasmere for the day after you check out. There is no charge but you must pick up your bags between 3.30pm and before reception closes at 10.30pm.

We are fully closed to visitors which includes guest that have checked out during the day between 10.30am and 3.30pm.

I am using Sherpa Van / Packhorse to transport my bags and be dropped off - will this be OK?

We see both Sherpa Van and Packhorse delivery drivers nearly every other day for their Coast to Coast walkers bag transfer service. This is not a problem. We will hold your luggage in our reception space until you arrive.

Can we pay by cash or card when we arrive?

How you pay the balance of your accommodation charges is entirely up to you. We accept both cash and card payments from most card providers. You can also pay in advance via bank transfer if you wish.

Do I need to bring ID with me?

If you are an international traveller, including the European Union we are expected to check your passport or other National ID Card (EU only) details on checking in with us. This is a mandatory requirement.

For UK residents we will require your address details only, usually this has already been provided when you booked the accommodation.


Do you have wifi?

Yes, we have superfast wifi covering most areas of the building and some ares of the grounds; it’s free to use you will nor require a password, simply follow the login screen.

We do not guarantee wifi access at all times and in all rooms.

Do I need a travel adaptor for my electrical equipment and mobile phone?

You will require a travel adaptor for European or other International plugs to use them in our standard 3-pin UK sockets. We also have USB charging points in every room.

Do you have hair driers?

Yes, please just ask at reception to borrow a hair drier. There is also a communal hair drier in the bunkhouse.

Are there kettles in the rooms?

We only provide full drink making facilities in our premium rooms. These are currently the double and twin en-suite rooms. All family en-suite rooms also have a kettle and mugs, but we do not provide tea, coffee etc. All guest including those in the bunkhouse rooms will also have access to the guest kitchen where there are also kettles in order to prepare hot drinks etc.

Is there a drying room?

Our large drying room is heated 24hrs daily. There are plenty of hangers for clothes and boots. An additional dehumidifier can also be switched on when required. A boot drier is also available on request. You will also find heated towel rails in all en-suite rooms, and also in the shared toilet facilities in the bunkhouse.

Where can I do my laundry?

Some of our larger sinks are suitable for hand washing. You can purchase hand wash products from the local grocery store.

The nearest launderettes are in Ambleside and Keswick.

Ambleside Launderette - 01539431113 1 Kelsick Road, Ambleside, LA220BZ.

Keswick Laundry Services - 01768775448 Bank Street, Keswick, CA125JZ.

Do I need to bring my own linen?

We provide all relevant bed linen.

Do I need to bring my own towel?

We do not provide towels unless you are staying in one of our double or twin en-suite rooms. You can bring your own towel or hire one of them from us. The cost of hiring a towel is £2 per towel.

Do you have lockers?

We do have personal lockers in all of our bunk house type dorm rooms. We do not provide padlocks so please bring your own.

What family entertainments do you provide?

You will find books, packs of cards, jigsaws and a limited selection of board games. If you have a favourite board game please let us know and we may be able to add this to our collection.

A TV with DVD player is available in the lounge. A selection of family friendly DVD titles are available or you can use your own.

Our Saturday night films will often have a family friendly title when we know that families are staying with us.


Is there a guest kitchen and what facilities are there?

Our guest kitchen is available for self catering guest use between the hours 7am and 10am plus 3.30pm and 11pm. The kitchen will be closed over night for health and safety reasons. The guest kitchen is not suitable for groups larger than 16 to self cater.

You will find: 2 ovens and 2 hobs 2 Fridges 1 Kettle 1 toaster 1 microwave A selection of pots, pans, crockery, utensils and cutlery. Sink, washing up liquid and tea towels. Recycling and refuse bins.

Please be considerate to others when cooking your own food in a communal space. There is plenty of storage but we recommend that if you leave personal items they should be simply labelled. To avoid confusion between guests.

We do not provide any of the following: Tea bags, coffee, milk, oil, butter.

Any items left in the kitchen on departure will be disposed of unless suitable for sharing with others.

Is there a local supermarket to buy food?

There is a COOP store in Grasmere village. It is open from 7am until 10pm. It is just over 1/2 mile or 15-20 mins walking distance.

There are other supermarket stores a few miles away in Ambleside, Keswick and Windermere.

Can I bring my own alcohol to Thorney How?

Thorney How is a licensed premises, just like a pub, bar or licensed restaurant. Our bar is open from 3.30pm unitl 11pm with local draught ales, bottled beers, wines spirits and soft drinks. Because of our responsibilities as the licence holder it is not possible to let anyone staying with us or just visiting to bring their own alcohol. We ask all guests not to bring their own alcohol to Thorney How. We reserve the right to refuse guests that do not wish to comply with this request.

I would like an evening meal. When do I need to order this?

We normally serve food between 6.30 and 7.30pm. Generally if you are arriving before 6.30pm you can order food when you arrive. However, in busy periods or if you are a larger group it is best to give more notice if you are able to to avoid disappointment as our food service is not unlimited. We will not generally be able to take an order for food after 6.30pm.

I have friends and family staying nearby that would like to join us for a meal. Is that possible?

Providing that you are able to give us 24 hours notice we are very happy for non guests to dine here at Thorney How. If you are a very large group we would appreciate a little more notice so that we can discuss menus with you and any specific dietary needs. We do not add any service charges to group bookings for meals.


Do you allow dogs?

We do not allow dogs of any size, no matter how well-behaved. Please read our dog policy, see Your Guide Downloads at the bottom of this page. There are other accommodation providers in Grasmere that do allow dogs.

Do you allow camping?

We do not allow camping within our grounds or camper vans in our car park. There is no official camp site in Grasmere. The nearest ones are at Rydal Hall and at Thirlspot.

For information on wild camping see the Lake District National Park’s website.

How does your electric car charging work? Do I need to book?

Unfortunately our electric car charging facilities are no longer available.

You can read more about Other charging points on the Open Charge Map.

Please also see our Downloads section below with additional information for your stay at Thorney How.

Thorney How offers B&B and Bunkhouse type guest accommodation. Rated as a 4 star Hostel in Grasmere, Lake District. Previously YHA, now an independent hostel. The very first Grasmere Hostel since 1932.

Thorney How and Grasmere Bunkhouse | guest accommodation privately owned and managed by Taylor and Carolyn Nuttall since 2011.